Free Shipping on All Orders Over $300!

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Free Shipping on All Orders Over $300!

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Refund Policy

Returns 
Our refund poliсy 30 days to 7 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
– Gift cards

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted 
– Products with obvious signs of use 
– Products that has been opened 
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
– Any item that is returned more than 30 days after delivery 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Refund policy for orders that was placed a time ago:
As you have placed the order a time ago and want to purchase the products only now. Apparently, if some products from your purchase list out of stock, partial refund is not available, in this case we can provide you a fillerhouse credits. You can use these points for your next purchase on our web shop.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fillerhouse.com. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fillerhouse.com and send your item to: FillerHouse, Seoul, 528, Teheran-ro, Gangnam-gu, 02427, South Korea. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: FillerHouse, Seoul, 528, Teheran-ro, Gangnam-gu, 02427, South Korea.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

 

Filler House Limited Warranty

This warranty only applies to the next electronic Devices purchased on Filler House Shop:  Plamer Pen,Leaf Fusion Plasma, Plamon Pen, Smart Nubia HIFU.

The warranty service may get delayed depending on the delivery service available on your country

The terms and conditions are as follows:

-The warranty applies to the main product, internal battery, and accessories. Pins, cartridges, needles are not covered by warranty.

-Warranty period: 3 months. It activates on the date of the delivery

-The repair or replacement of your device under guarantee will not extend the period of the guarantee.

-If something happens within the Warranty period, the device must be sent back to fix the problem, and this happens after only the manufacturer confirms the problem. (Device cannot be refunded or exchanged for a new one)

-Please be noted that the delivery service during the warranty period is free only in case the manufacturer confirms the malfunction of the device.

In other cases, the customer service for devices includes fee.

 

Repair process in case of warranty:

1. Provide us with a video (through Filler House's e-mail) showing the malfunction of the device.

2. After the manufacturer confirms that the warranty applies, we will send you a prepaid shipping label to return the product to us (FedEx label)

3. Device must be sent to us

4. After repairing we will resend the device back to you

*The repair process takes 2-3 weeks.

 

 

Cases not covered by the Warranty

-If the device has been reworked, disassembled, or repaired without authorization.

-Accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or deformation.

-Removal of blockages.

 -Damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).

-Damage caused by improper installation, usage, maintenance, and/or storage, such as the use of third-party accessories non-compatible with the product.

-If the device is different from the product model specified in the purchasing invoice.

-If the product serial number has been removed, damaged, or made illegible.

-The warranty applies to the products supplied originally by Filler House

-Failures caused by circumstances out of Fillers House’s control.

  ->Faults caused by:

Negligent use, misuse, neglect, or careless operation of the device

Use of the device for anything other than the original proposes.

Use of parts not assembled or installed following the instructions of the device.

Use of parts and accessories which are not genuine components.

Faulty assembly or use method.